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职位描述
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The Payments Sr. Fraud Analyst will be a key contributor for Consumer Payments COE (Center of Excellence) supporting the APAC Disney Streaming business. A Sr. Fraud Analyst will assist with coordination and guiding of discussions with local APAC financial institutions for payment issues arising related to the Disney Streaming business.
This role will also coordinate with resources from the Enterprise Consumer Payments (ECP) team in Singapore on payment questions and issues related to APAC markets. Finally, this role will assist with certain COE operational tasks, such as:
？ Managing user accesses (in coordination with resources in the US) to all payment-related platforms, including performing quarterly audits.
？ Responding to payment related questions from the Parks and Resorts Guest services team via a shared mailbox.
This function includes researching transactions in Disney payment systems and third-party fraud tools (Acetify).
Key Responsibility:
1. Strategy:
Coordination and guiding of discussions with local APAC financial institutions for payment issues arising related to the Disney Streaming business.
Coordination with partner teams in the APAC region (i.e., ECP) on payment topics like acceptance, new payment methods, fraud, etc.
2. Process Support and Governance:
Managing user accesses (in coordination with resources in the US) to all payment-related platforms, including performing quarterly audits.
Responding to payment related questions from the Parks and Resorts Guest services team via a shared mailbox.
This function includes researching transactions in Disney payment systems and third-party fraud tools (Acetify).
3. Communication
Interact with local banks and acquirers to resolve issues and cultivate partnerships.
4. Others
Mentoring others on Payments COE team
Prepare Ad-hoc reports.
Qualification:
1. Minimum3- 5 years of working experience in below areas
？ Data Analytics
？ eCommerce
？ Security
？ Accounting
？ Business Administration
？ Criminal Justice
2. 5 years working experience of Fraud / Risk Mitigation or Dispute Resolutions will be preferred.
3. Experience with systems and strategies from other Disney lines of business such as streaming / Park Ops/eCommerce is preferred.
4. Familiarity with card brand payment and dispute regulations is preferred.
5. Fluent in written, spoken, and reading English and Mandarin.
6. Experience with internal systems is preferred.
？ Pazien
？ SAP
？ Processor tools
？ Chargeback Management
7. Ability to take initiative, problem-solve and carryout ideas.
8. Have the ability of multi-task management and processing, details oriented.
9. Ability to work independently, take ownership, and work in a flexible team environment.
10. Strong collaboration and communication skills, experience working in complex and diversified companies or cross-business unit projects.
11. Demonstrated strong partnering skills.
12. Certified Fraud Examiner (CFE) is a plus.
This role will also coordinate with resources from the Enterprise Consumer Payments (ECP) team in Singapore on payment questions and issues related to APAC markets. Finally, this role will assist with certain COE operational tasks, such as:
？ Managing user accesses (in coordination with resources in the US) to all payment-related platforms, including performing quarterly audits.
？ Responding to payment related questions from the Parks and Resorts Guest services team via a shared mailbox.
This function includes researching transactions in Disney payment systems and third-party fraud tools (Acetify).
Key Responsibility:
1. Strategy:
Coordination and guiding of discussions with local APAC financial institutions for payment issues arising related to the Disney Streaming business.
Coordination with partner teams in the APAC region (i.e., ECP) on payment topics like acceptance, new payment methods, fraud, etc.
2. Process Support and Governance:
Managing user accesses (in coordination with resources in the US) to all payment-related platforms, including performing quarterly audits.
Responding to payment related questions from the Parks and Resorts Guest services team via a shared mailbox.
This function includes researching transactions in Disney payment systems and third-party fraud tools (Acetify).
3. Communication
Interact with local banks and acquirers to resolve issues and cultivate partnerships.
4. Others
Mentoring others on Payments COE team
Prepare Ad-hoc reports.
Qualification:
1. Minimum3- 5 years of working experience in below areas
？ Data Analytics
？ eCommerce
？ Security
？ Accounting
？ Business Administration
？ Criminal Justice
2. 5 years working experience of Fraud / Risk Mitigation or Dispute Resolutions will be preferred.
3. Experience with systems and strategies from other Disney lines of business such as streaming / Park Ops/eCommerce is preferred.
4. Familiarity with card brand payment and dispute regulations is preferred.
5. Fluent in written, spoken, and reading English and Mandarin.
6. Experience with internal systems is preferred.
？ Pazien
？ SAP
？ Processor tools
？ Chargeback Management
7. Ability to take initiative, problem-solve and carryout ideas.
8. Have the ability of multi-task management and processing, details oriented.
9. Ability to work independently, take ownership, and work in a flexible team environment.
10. Strong collaboration and communication skills, experience working in complex and diversified companies or cross-business unit projects.
11. Demonstrated strong partnering skills.
12. Certified Fraud Examiner (CFE) is a plus.
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工作地点
地址：上海浦东新区上海浦东新区展想广场1号楼1号楼九楼
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